Shipping & Delivery Policy
At Fotecpham, we are committed to delivering the best nutritional products to your doorstep with speed and care. Please review our delivery terms below.
1. Shipping Costs
We provide FREE SHIPPING on all orders nationwide within Cambodia. There are no hidden fees or surcharges at checkout.
2. Order Processing Time
- •All orders are processed within 24 hours of placement.
- •Orders placed on weekends or public holidays will be processed the next business day.
- •If there is a high volume of orders, shipments may be delayed by a few hours. Please allow additional time in transit for delivery.
3. Delivery Timelines
Depending on your location, the estimated delivery time is as follows:
Phnom Penh:
- ⚡Orders placed before 4:00 PM: Same-day delivery.
- 📦Orders placed after 4:00 PM: Delivery by the next morning.
Provinces (Kandal, Siem Reap, Sihanoukville, etc.): 1-3 business days.
4. Payment Methods
We offer Cash on Delivery (COD) for all orders. You can inspect the package upon arrival and pay the courier directly in cash or via ABA Transfer.
5. Shipment Confirmation & Tracking
Once your order has been dispatched, you will receive a confirmation call or SMS from our logistics team containing your estimated delivery time.
6. Damages and Lost Packages
Fotecpham is not liable for products damaged or lost during shipping. However, if you received your order damaged, please contact us immediately so we can work with the carrier to resolve the issue and send you a replacement.